1.

Welcome to Zurich eClaim

Friendly reminder: If you have already submitted a claim application, please do not re-submit a claim here or using this page to submit further supplementary document(s), otherwise, duplication of claim submission may cause a delay in response for processing your claim. Thank you for your kind co-operation.
Please input a correct insurance policy number.

The policy number begins with 3 English letters e.g. ZXS; followed by 7 digits e.g. 1234567 and ends with 2 English letters e.g. ZC. Example: ZXS1234567ZC

Travel Insurance for Hong Thai Travel Services Limited:
For Hong Thai Travel Insurance Plan, please input TVB0002929ZC
For Hong Thai Cruise Plan, please input TVB0003024ZC

For enquiries, please contact us at www.zurich.com.hk/contactclaims
Your Contact Details
Claim acknowledgement and claim settlement information will be sent via email.
Contact number
Claim acknowledgement and settlement information will be sent via SMS. You will use this number to continue the claim application after clicked “save as draft” and/or review the submitted claim details
Remark: SMS only support Hong Kong mobile number.
+852

For claimed amount below HKD20,000, the original receipt is only required upon request by our claims handler.

 

CLAIM INQUIRY HOTLINE

+852 2903 9388

HOTLINE SERVICE HOURS

MON - FRI
09:00 - 17:30
(except public holidays)

CONTACT BY EMAIL

claims@hk.zurich.com
HELP